Camel Hair, the A-Team and Programmer Cross-pollination

March 22, 2010

Nsaa Adinkra Symbol “He who does not know the real Nsaa buys the fake of it”

The Joys of Cross-Pollination

One subject that comes up often in my work, but in many different guises, is the benefits of “cross-pollinating” your team. It’s a no-brainer that knowledge dissemination across your team results in more consistent work, more flexibility in terms of resource assignments, and in the end, better programmers all around. The ways of disseminating that knowledge range from brown-bag lunch presentations (which generally work for 1 or 2 lunches before they run out of steam) to required code reviews to the extreme programming approach of pair programming. I know¬†a lot of people that cringe at this technique for any number of reasons, but even in places I’ve worked where I’ve encountered unmovable resistance to this method (either because it’s a “waste” of resources, or because the programmers themselves don’t like it), I have always been able to get an exception to the rule under one circumstance: as a way to quickly transfer knowledge from one more experienced developer to another. That’s because there’s no documentation in the world that can replace having someone explain something to you AS YOU DO IT.

Cross-pollination doesn’t end at training, however. And neither does the purpose of pair programming. Common practice states that if there’s a disparity of knowledge, the least “experienced” developer is that one that should be at the keyboard to ensure that they don’t get passed over and left behind. But it also states that the pairs should be swapped with some frequency. The exact frequency is up to the team, but I generally hear anywhere from 2 hours to one day, max. The reason for this is, in part, that “more” or “less experienced” isn’t just a question of who’s older: it’s a matter of context. I, for example, have been working in Java for more than a decade. But when I work on a Rails project, PHP, or something out of my comfort zone, I have pretty much everything to learn from someone that’s been working with the technology longer than I. And when I roll onto a new project, I have to learn everything about their process, business logic, architecture, etc.

Of course, even “equal” developers have a lot to teach each other. I can’t count the number of times I was watching a presentation, doing a code review, or sitting at someone’s table when I saw their fingers hit some magic key combination that has since saved me hours of pointing and clicking. When you work that closely with others, you pick up new keyboard shortcuts, find out about cool tools, see what blogs they’re reading, and on and on. I’ve been trying out ways to replicate this kind of knowledge transfer for distributed teams using Enterprise 2.0 tools and techniques, but nothing so far can match what you get out of working on the same machine as someone else.

Cross-pollination works on other levels, too. I consider myself very lucky for the time I spent working for Sapient. That’s where I learned what it is that an architect does, and chose my personal career path in life. It’s also where I learned how teams get inspired, and how a process can work to bring people of different disciplines together. I’m also lucky to have worked at with fantastic people here in Brazil, where I learned how a process (yes, even a “heavy” process like RUP with CMMI) can work, where I learned about TDD, Continuous Integration, and more importantly, how to stay current and involved in the community at large.

In the meantime, I hear endless stories about software development shops that are stuck in the 20th-century mindset in terms of how to develop software. Everyone’s heard of TDD, but no one bothers to do it. Everyone says they do agile, but no one seems to get it right. I had a recent conversation with a good friend of mine who said that he had just been offered a promotion to be manager of the whole development team after only 6 months at a fairly successful small software and consulting company because he’d just turned around one of their most important projects from a glaring failure to a raging success. What did he do? He introduced the “radical” concepts of unit testing, continuous builds, and functional testing (and I don’t mean automated functional tests – I mean testing the software AT ALL). “In the land of the blind, the one-eyed man is king.”

The A-Team

This is all old news, but what do I make of it? The first thing that came to mind was that there’s a great opportunity here to start a company specializing in fixing up run-down software factories and development teams. There are consultants out there doing the mentoring thing, but the ones I’ve seen generally focus on a couple of weeks of training, then they cut and run. It might be interesting to put an A-Team spin on things to send in some experts that will actually work with the team to get all the right tools installed, and then make sure everyone is properly “cross-pollinated” before leaving. My ex-team at Sakonnet seems to have gotten its share of fame in the local market, since there were a number of employers hoping to snatch us up as soon as they heard we were available, so maybe I could pull us all back together again for this mission – as long as I get to be the one with the cigars.

But thinking about this a little deeper, it occurs to me that it’s a pretty sad thing that there could be such disparity between work environments. I was discussing with my “one-eyed” friend about why this happens, and I came to the conclusion that people only learn what they have to, and only what they are exposed to. There is a saying in Ghana that “He who does not know the real Nsaa [a coarse cloth made from camel hair] buys the fake of it”. And people that have NEVER worked in a place that encourages process improvements and the quest for better practices won’t know what they’re missing. Any newcomer that aspires to modernize their work area is fighting against the tide, and if they want to make any permanent changes, they have to do it quick. As soon as they themselves get comfortable in their new environment, it’s all over. Perhaps the biggest enemy to following best practices and continuous improvement is safe, comfortable, long-term employment. I’ve been reading articles on promoting what people are calling “Employment 2.0” (when people start coining the phrase “Sex 2.0”, I’m unplugging the internet. Umm… nevermind). The idea is that by loosening ties to one single job, you increase competitiveness, you let the cream rise to the top, blah blah blah. And you INCREASE CROSS-POLLINATION.

Cross-Pollination as… a Business Model?

So there it is: it’s good to cross-pollinate your developers with each other. It can also be good to cross-pollinate them with developers from OTHER companies. This already exists: in conferences, which may be sponsored by you employer. Also, in outside professional groups, like user groups, programming Dojos and the like. But… what if we could do this as a business? What if we could combine the idea of the A-Team with employer-supported open cross-pollination? You send in a crack team of two or three senior developers to fix up a dev team’s practices. You also get a team of less-seasoned developers to help out, for CHEAP, or even for FREE. Why? Because some other company is loaning them to the cause as a form of boot camp training for
their own employees. When the short-term gig is over, they get them back, knowing that they have gained some real on-the-job experience working with the A-Team. This sort of developer loan-outs could be staggered as well. A company might loan out some key employees in advance of having the A-Team mentor the whole development department, or they may send them out on a project afterwards as a type of refresher (or because they promised to do the A-Team one favor some time in the future as payment…).

I don’t know if the idea above would really work. I’m just starting to think this through. It could be that with Employment 2.0 on the horizon, no one will want to invest in their employees anymore (in that case, it might be a good investment for you to loan out YOURSELF…). But imagine what regular company cross-pollination could do for the software and IT industry as a whole. If these assumptions are true:

  1. There is great disparity between the productivity of different software development teams
  2. This disparity is caused by a lack of awareness and experience in better practices

then it seems to follow that we would all have something to gain by getting out of our comfort zone every now and then and making yourself a junior to someone’s senior developer. I pity the fool who doesn’t. I’ll save any Hannibal quotes for when I have this plan working…


Do we need Yet Another Method to communicate?

March 10, 2009

Lately I’ve been looking into Web 2.0-type tools to improve our commumication and workflow at work. There’s been some Enterprise 2.0 buzz about Twitter as a possible tool for communication on projects, and I’ve been scratching my head trying to figure out exactly how. One problem with Twitter is that it is wide out in the open, for anyone to read. If loose lips sink ships, Twitter is the Bermuda Triangle of company secrets. It hardly seems wise to be encouraging your employees to discuss the intacies of internal projects in such an open forum.

I recently came across Yammer, which is an enterprise-friendly version of Twitter. Basically, it’s the same thing, but your comments are only visible to members of your “company” (currently defined by the domain name of your email address). There are other features like private groups, but you get the idea.

Now, there’s been a lot of talk recently about the importance of quiet time for productivity (c.f. The Productive Programmer). To many “yammers” (or “yams”…?) might appear to be nothing more than an acronym for “Yet Another Method to Molest Everyone Relentlessly”. If there’s nothing more to this Yammer thing than posting your whims to the world, I wholeheartedly agree. We already use email for correspondence, IM for more immediate communication, Skype for voice and text conferences, web forums for context-related discussions, wikis, and on and on. So who needs yet another open window on our desktop, yet another way to have your train of thought interrupted, one more place you have to look to find a comment or note?

First, let’s take a look at the characteristics of the Yammer style of communication:

  1. It’s written (online)
  2. Very brief (about the size of an IM message)
  3. Can include attachments, but not common
  4. Visible to all in the enterprise (unless posted to private group)
  5. Messages can be tagged for organization/filtering by keywords
  6. Only your “followers” (or followers of a tag used) are “notified” – except for messages targeted at an individual, the author doesn’t choose the audience
  7. Mode of notification is configurable (from in-your-face to I’ll look it up when I remember)
  8. Messages are searchable by all

Twitter is billed as a microblog, where users post random thoughts and actions of the day (the form for posts asks you “What are you doing?”). The main benefit touted by users is that out of this chaos, you end up learning things about your friends you never knew. Yammer seems to be aiming for the same thing in a business setting (they ask “What are you working on?” in the desktop app. Online, they are more open-ended: “Share something with My Colleagues”). Unlike IMs and email, Twitter doesn’t seem to be for everyone; only those with a yen for connectivity really seem to grok it. In a business setting, particularly in a small company such as mine, it seems unlikely that we could achieve the critical mass necessary to make this work.

But there are some problems with communication out there in the corporate world that I have been looking to solve. The biggest issue I have is the need for a bottom-up “news from the trenches”-style way for developers to let me know what they do and I don’t. The types of things that may get mentioned at the water cooler and then forgotten; the fleeting idea that even the developer soon forgets; the magic shortcut command that only one guy in the corner is using; the little detail in the fine print of the new product we’re buying that means it’s not going to work with our software.

One would think that forums would work for this type of communication, but they don’t. Perhaps the problem is that there’s a certain sense of responsibility when you post to one: what if no one responds to my idea? What if people think it’s crap? A lot of people with really good ideas would rather remain anonymous than stick their necks out for what’s no more than a fleeting thought. But I think another part of the problem is just the sheer overhead involved in using forums: first you have to open the page, look to see if anyone’s posted something similar, create a new topic, write up some sort of backgroud story to fill up the big textarea… And who goes around browsing the forums for new posts, anyway?

Here’s where I think Twitter/Yammer-style communication may come in handy. It takes all of 10 seconds to post a single sentence, you can tag it so that it gets found by the people who care (#yammer #productivity hey! That chain icon on the plugin pastes a link to the current page), and there’s no expectation whatsoever that people will respond. The messages are searchable later, meaning that someone that wasn’t previously watching the tag could go and grab all the #productivity tips if they want to.

The other area I’m looking at is with project coordination and communication. An interesting thing that has evolved here at work is the use of Skype chats created specifically for members of a project team to coordinate their actions, ask questions, and so on. The one complaint I’ve heard about this approach is that people on the “outside” (not added to the chat) have no way of knowing what’s going on in the chat, and no way of looking at the history when they finally are. Yammer could be a solution to that problem, although it’s a terrible medium for active discussions.

So will it work? Will people use it freely, without putting a gun to their heads? Will it increase the sharing of knowledge at work and capture those important but elusive thoughts, or will it be just another icon on the desktop and another distraction from real work? I’m just starting to test it out here where I work, so I don’t have a conclusive answer yet, but I can make some initial observations.

First of all, It’s not a no-brainer. The best ideas catch on without any explanation, but with Yammer, people don’t seem to get it right away (me included). Twitter is the same way, so this doesn’t necessarily spell doom for this little experiment. Still, I sent out a general announcement to about 20 people, and got exactly 1 person who signed up (and since then hasn’t posted a single message). I next took the approach of asking people one at a time to join, explaining the basic concept to them in the process. While they seemed interested in the idea, I find I’m still pretty much the only one posting. Now I’m trying a 2-pronged approach of getting all the members of a small project to try it out for project-related communication, while encouraging developers to post some very specific ideas (around #productivity tips) when they have them.

I find that a few good examples help, and as I myself gain experience with it, I’m getting a feel for when to use it. Just today, I was in a meeting for one project, and had a quick thought about an unrelated subject. I grabbed my iPod and quickly “yammered” the idea out to the related tag. Too bad no one out there is listening…

So, perhaps this is an idea that will work, once people get used to it. Or perhaps Yammer’s value is no more that of Twitter: good for connecting the Web 2.0 addicts of your business in chaotic an unpredictable ways. Which is great for a fortune 500 enterprise, but sure feels lonely for us small guys.

Enterprise 2.0

August 27, 2008

It looks like I’ve been a little behind the curve on this “Enterprise 2.0” thing. I thought the term was just something Josh Street had made up as a whimsical way to tie his presentation together. It turns out it’s a term that is not only tossed about in tech discussions – there’s already a Wikipedia entry, a “movement”, and people grumbling about how everyone’s missing the whole point.

Well, I promise from now on to be more on top of things (“Be at the forefront”, after all). I finally got my “unread RSS entries” count down from 2000+ to a mere 50 or so.

I am glad to see that I wasn’t “missing the point” on this, since we have been using a lot of these technologies for some time. My “Architecture 2.0” series will continue (as my adaptation of Enterprise 2.0 to the practice of software architecture), and so will my efforts to find new ways to improve our collaboration and efficiency via tools. Stay tuned!